Terms of service

Change of Address: In the event that you move or need to change your shipping address, please notify us at jonesandcochildrensclothes@gmail.com to request a change of address.

Returned or Lost Package: If your package is returned or lost due to shipping to an old address, you will be responsible for additional shipping fees. Jones & Co. is not responsible for lost or stolen packages due to USPS. We are no longer responsible for any packages once they leave our warehouse and are in the hands of USPS.

Cancellation Policy: All sales are final. Cancellations are not permitted.

Preorder Items:  All estimated time of arrivals (ETA) for preorders are shown on the item image & listed in the item description when ordering, All ETA's are subject to change due to unforeseen circumstances out of our control. Please pay attention to the ETA for preorder items and take this into consideration when determining what size you'd like to order. Please do NOT combine ready to ship items and preorder items in one single order. In this event, the ready to ship item(s) will not be shipped out to you until your preorder item(s) arrives. Please inspect your order carefully upon receipt and report any shipping issues (missing items, wrong sizes, etc) or damages within 14 days of receipt.

Ready to ship items: All ready to ship items will ship within 72 hours, but often times they will ship same day! Please do NOT combine ready to ship items and preorder items in one single order. In this event, the ready to ship item(s) will not be shipped out to you until your preorder item(s) arrives. 

ALL SALES ARE FINAL and are not refundable. 

Please check your items carefully upon receipt! In the event of a manufacturer defect of full price items, you must notify Jones & Co. at jonesandcochildrensclothes@gmail.com within 72 hours of receipt of your item and include photos of the item to show the defect. Please note that all items are handmade and slight flaws are to be expected. To be eligible for a return in the event of a manufacturer defect, your item MUST be in the original clear plastic packaging, unworn and tags must be attached. We will provide a return shipping label to send the item back to us, but the item MUST be mailed within 5 business days. If we have a replacement in stock, the replacement will ship out to you upon receipt and inspection of the defective item  If we do not have a replacement to offer you, a store credit will be issued. Failure to return the defective item within the 5 business days will result in your item no longer being eligible for return/exchange. 

Any item in which a discount code was used OR mark-down sale items are FINAL SALE. We do not offer replacements or any further discounts for manufacturing defects on these items.

Items that have been washed, worn or without tags are NOT ELIGIBLE for returns/exchanges. 

Any item in which a discount code was used OR mark-down sale items are FINAL SALE. We do not offer replacements or any further discounts for manufacturing defects on these items.

Items that have been washed, worn or without tags are NOT ELIGIBLE for returns/exchanges.